DPSA Customer Service Agent Northern Cape Regional Office Job Vacanices in Kimberley

DPSA Customer Service Agent Northern Cape Regional Office Job Vacancies 2022 notification out. Apply for DPSA Customer Service Agent Northern Cape Regional Office Jobs in Kimberley. Check Latest DPSA Government Jobs in Northern Cape. How to Apply for DPSA Vacancies at Official DPSA Careers Portal. Find out here Upcoming South African Jobs Careers24 News at www.dpsa.gov.za.


DPSA Vacancies 2022 Apply for Customer Service Agent Northern Cape Regional Office Jobs in Kimberley

DPSA has released a Customer Service Agent Northern Cape Regional Office job notification at www.dpsa.gov.za Careers website. Department of Public Service and Administration has displayed vacant seats for the post of Customer Service Agent Northern Cape Regional Office vacancies. Candidates satisfying the desired eligibility conditions as mentioned in the Department of Public Service and Administration official notification can submit their application in the prescribed format on before last date with the help of details given below-
NOTE:- Candidates are suggested to read the original DPSA job notification before applying for desired post.

Name of Available Job Post ⇒ Customer Service Agent Northern Cape Regional Office
Name of Vacancies ⇒ DPSA Vacancies 2022
Job Location ⇒ Jobs in Kimberley
Salary ⇒ R 211,713.00 Yearly
Last Date ⇒ 12 May 2022

DPSA Customer Service Agent Northern Cape Regional Office Job Description

REQUIREMENTS :

An appropriate three year tertiary qualification (at least 360 credits) with 18
months proven experience in the processing (administration) of life
insurance/employee benefits or client relationship management/client care
preferably in Employee Benefits, Life Insurance, Medical Aid environments or
similar financial institutions or A Grade 12 Certificate/Senior Certificate (Matric)
with three years proven experience in the processing (administration) of life
insurance/employee benefits or client relationship management/client care
preferably in Employee Benefits, Life Insurance, Medical Aid environments or
similar financial institutions. Knowledge of GEPF products and services will be
an advantage. Computer literacy that would include a good working knowledge
of Microsoft Office products. Proficiency in English is a requirement and the
ability to speak any of the other official languages in the province applying for,
would be an added advantage. The applications of individuals currently
residing in the Province (Northern Cape) or adjacent areas applying for may
receive preference. Excellent problem solving skills. Excellent presentation
skills. Excellent communication skills, both verbal and written. Ability to
communicate with clients. Time management skills. Self-management – being
able to work independently. Knowledge of Employee Benefits. Knowledge of
client relations management. Geographical knowledge of the Province
applying for.

DUTIES :

The successful candidate will be responsible for the following functions and
include, but not limited to: Provide quality customer service within CRM: Handle
all face to face enquiries received effectively; Follow up and finalize enquiries
referred to other business units, within the agreed time frames; Respond to
emails, web queries, posted queries/courier services, faxes within allocated
time frame; Update on all the relevant GPAA systems. Provide Client liaison
services within the office: Respond to escalated queries within allocated time
frame; Interact with the departments and members regarding outstanding
queries; Relationship management on any changes happening in the various
sections; Provide/ request feedback to various clients and stakeholders;
Follow-up with business units and provide feedback to clients until cases are
finalized; Effective and efficient administration of documents received; Provide
administrative support at outreach initiatives. Provide data inputs in the
compilation of the reports: Report any issues/make recommendations with
regards to ongoing service improvements and maintain a high level of client
care; Compile and submit daily, weekly and monthly production statistics to the
supervisor; Check and update consolidated/escalation lists to the supervisor.

ENQUIRY :

Mbongiseni Nkosi on Tel No: 012 399 2202

APPLICATIONS :

It is mandatory to email your application with the relevant supporting
documentation to [email protected]

NOTE :

#Disclaimer: Take note of the new requirements regarding a new Z83 effective
1 January 2021 as per the DPSA regulations as well as other requirements as
contained in the footer quoting the reference number in the subject heading of
the email. The certification of all supporting documents will be expected of the
shortlisted candidates only during the challenges experienced with the COVID19 pandemic. Interviews will/may be conducted via a virtual medium which will
be discussed with each shortlisted applicant. The applicant should have the
necessary data and equipment for this purpose. Correspondence will only be
conducted with the short-listed candidates. If you have not been contacted
41
within six (6) months after the closing date of this advertisement, please accept
that your application was unsuccessful. Note: The purpose of the role is to
provide administrative functions and to resolve queries and complaints on first
contact within the Clients Relationship Management environment. Two
contract positions for Customer Service Agents are currently available in the
Northern Cape Regional offices of the GPAA based in Kimberley on a 12
months contract

Apply Now

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